Just wanted to give a shout out the crew that are working in King Street Charters Towers.  The jobsite is always tidy during and after work hours. Road signs are removed at the end of the day and disruptions to the residents are minimal. Also, it appears that much care is taken when ‘restoring’ lawns/gardens/roads that have been dug up. A very professional crew and a credit to your business. Well done!

Sue - Charters Towers Resident , October 2023. PROJECT: Charters Towers Regional Council - Water Mains Replacement

Roebuck Civil submitted a detailed community liaison plan for the Sydney Street Water Main Renewal project. This plan detailed how they would distribute information to keep stakeholders updated, and how they would handle enquires and complaints as they progressed through each stage. They kept council’s community engagement officer informed of their interactions with stakeholders via an engagement register that was emailed fortnightly as well as at site meetings. These updates covered details on stakeholder engagement, methods and flagged any questions or concerns stakeholders had regarding ongoing or upcoming works. They also contacted us about any urgent enquiries/complaints to discuss possible solutions and responses to the stakeholder/s. We found their records to be very thorough for each stage of the project.

R. McDermott - MRC Team Leader Community Engagement - Community & Client Services , December 2022. PROJECT: Mackay Regional Council - Sydney Street Water Main Replacement

Craig and team took a very proactive approach in this small but complicated project. Many hurdles on site were resolved due to the creative and timely actions taken by Roebuck team. The team had taken extra effort to ensure that the stakeholders were kept informed and their needs addressed promptly. Overall the project was executed to our satisfaction without any major issues.

A. Pillai - Principal Project Engineer, October 2022. PROJECT: North Queensland Bulk Ports - Mackay Port - Water Network Improvement

It is not often that amazing feedback is provided however, in the case we would like to thank the Company and the awesome/amazing workers who were attached to the upgrade of the Bedford Road water pipes.

As the owner of Andergrove Store, we were significantly worried about the works commencing at the front and the impact this would have on our business. The crew that were completing the works, kept in communication throughout the project and daily updates as needed to ensure we were still able to serve our customers and continued to allow access at all times to the complex.

They really did go above and beyond throughout the whole process. Please pass on our feedback to the team as we are very grateful of their efforts and the time they completed the project with minor disruptions to our business.

J. Richardson - Owner/Operator - Andergrove Store, December 2021. PROJECT: Mackay Regional Council - Bedford Road Water Main Replacement

“I received a call from a resident at Shakespeare St praising your crews work ethics and the way the site is left neat and tidy at the end of the day. Some of the comments were; when the residents walk by the worksite, the crew are always friendly to towards them, the crew works as a team and they have not heard any arguments or swearing coming from the work site. They stated that it is pleasure having your crew working opposite their residence. “

Stan Sheeran, Mackay Regional Council

“Just to let you know that your crew that have been working in Livingstone Street in Bowen, are great.

Darren and the boys are always courteous, hard working in the heat and have done a good job. I wanted just for you to give them a pat on the back!!! You are lucky to have nice staff.”

Rachel and Greg, February 2016.

“Roebuck Civil Pty Ltd is a well-established company based in Cannonvale, who have completed various commercial projects throughout the Mackay Region. Their previous experience and demonstrated understanding was well documented in their tender submission.

Roebuck Civil Pty Ltd has significant commercial experience in a vast range of water and sewerage infrastructure projects, demonstrate an understanding of Council’s requirements and provide value for money to Council.”

Excerpt from Mackay Regional Council Minutes, December 2013.

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